Tell us the application, the target capacity and the destination market. Technical questions and quotes are answered by us, usually within one business day.
Continuous and peak power, plus how many hours of backup you need.
Country of import — it decides which certificates and labels you need.
First order quantity, target ship date and whether you need OEM labelling.
For a battery you already own, include the model, the serial number from the label and a screenshot from the app — it shortens the diagnosis considerably.
The in-app support button pre-fills the model and serial number into the email.
Send the model, the serial number from the label and the fault details — claims are handled through your point of purchase.
Wiring, charging profiles and BMS parameters — ask us before you change a setting.